RETURN POLICY
In order to undertake a valid return, you must obtain written approval for such return from Silver lake cycle, which can be obtained by completing a request form or by contacting Silver lake cycle at: logandupree89@gmail.com. Any Products sent back to Silver lake cycle by you without the written consent of Silver lake cycle, shall be rejected and returned to you at your cost. Purchased Products that have not yet shipped could be subject to a ten (10%) processing fee.
E-BIKE RETURNS
Free returns within seven (7) days of delivery. To return an e-bike that is not defective or damaged, you must contact Silver lake cycle within seven (7) days of your receipt of the e-bike. The e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.).
You must receive prior authorization and a prepaid return shipping label from Silver lake cycle. Any warranty issues must be resolved prior to processing a return.
Returns are not allowed after seven (7) days of the delivery date.
Pre-Orders and Backorders and Pre-Order/Backorder Cancellations.
Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
Accessory and Replacement Parts.
Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within seven (7) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
NON-RETURNABLE, NON REFUNDABLE ITEMS
Used Products, batteries, special orders, sale items, gift cards, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
Refunds
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes.
Refunds will be made after the e-bike is received and inspected.
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes.
Refunds will be made after the e-bike is received and inspected.
Process
Please send all approved returns to: Silver lake cycle. c/o Returns – [Your Order #]
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